Skip to main content

Privacy Policy

Data Controller
ConnectCom S.à r.l.
6, Rue Léon Laval
L-3372 Leudelange
Phone: +352 48 83 11 1
Email: info@connectcom.lu

1. General Information
The protection of your personal data is very important to us. This privacy policy explains what data we collect and how we use it when you visit our website.

2. Contact Form
If you send us a message via our contact form, we process the data you provide to handle your inquiry. The following data may be collected:

  • Name
  • Email address
  • Phone number (optional)
  • Your message

The processing of this data is based on your consent in accordance with Article 6(1)(a) GDPR. Your data will be used solely to process your inquiry and will be deleted once your inquiry has been resolved, unless legal retention obligations apply.

3. Server Log Files
Whenever you access our website, your browser automatically transmits certain information to our web server. This information is temporarily stored in what are known as server log files. The following data may be collected:

  • IP address of the requesting device,
  • Date and time of access,
  • Name and URL of the accessed file,
  • Website from which access was made (referrer URL),
  • Browser used and, if applicable, the operating system of your device,
  • Name of your internet service provider.

The processing of this data is carried out for the following purposes:

  • Ensuring a smooth connection to the website,
  • Ensuring optimal use of our website,
  • Analyzing system security and stability,
  • Carrying out administrative tasks, particularly the detection and prevention of unauthorized access.

The legal basis for data processing is our legitimate interest (Art. 6(1)(f) GDPR) in ensuring the secure and functional operation of our website. The log files are stored for a maximum of 7 days and are then deleted unless there are indications of unlawful use that require further retention for evidence purposes.

4. Cookies & Tracking Technologies
We do not use cookies or tracking technologies on our website that collect personal data.

5. Use of Google Fonts
We use Google Fonts to ensure consistent typography across our website. When you visit our website, your browser directly loads the required fonts from Google’s servers, which are typically located in the United States. During this process, your IP address may be transmitted to Google.

Provider:
Google Ireland Limited
Gordon House, Barrow Street
Dublin 4, Ireland

For more information about how Google processes data, please refer to Google’s privacy policy:
https://policies.google.com/privacy

6. Your Rights
You have the following rights:

  • Right to access the data we store about you,
  • Right to correct inaccurate data,
  • Right to delete your data unless there are legal obligations for retention,
  • Right to restrict processing,
  • Right to object to processing,
  • Right to data portability.

If you wish to exercise any of your rights, please contact us using the contact details provided above.

7. Right to Lodge a Complaint
If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the relevant data protection authority. In Luxembourg, this is the Commission nationale pour la protection des données (CNPD):

1, Avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette
Website: https://cnpd.public.lu

8. Changes to This Privacy Policy
We reserve the right to modify this privacy policy if necessary to reflect changes in legal requirements or the services we offer. The current version is always available on our website.